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What is Mobile Banking?
Mobile banking is the newest service from Heritage Bank that allows you to access your Personal accounts from your cell phone anytime, anywhere.
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What services can I use?
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View current and available account balances |
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View most recent transactions |
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Transfer funds between accounts |
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Receive Watchdog alerts via text message regarding account activity |
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What types of accounts can I access with Mobile Banking?
Mobile Banking will provide access to the same accounts that are viewable through Personal Online Banking including checking, savings, CD’s and loans.
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How much does it cost?
Mobile Banking, Your Bank on the Go, is a FREE* service for Heritage Bank customers who are enrolled in Online Banking. |
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Is Mobile Banking secure?
| Yes. All messages exchanged between the cell phone and server are encoded with 128 bit encryption. Mobile Banking features multiple layers of authentication during log on including:
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User ID (same as Online Banking) |
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One Time Password each time you log in |
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Is EZPay available through Mobile Banking?
Not at this time.
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Who can use Mobile Banking?
Any Heritage Online Banking customer with a cell phone and Internet access. Whether you’re a college student, a business traveler or a busy mom, Mobile Banking is Your Bank on the Go!
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How do I enroll?
If you’re a current Online Banking customer, simply log in to sign up for Mobile Banking. From the Options menu, choose “Mobile Banking” and complete the form. If you’re not an Online Banking customer, click here and you’ll be directed to the Online Banking Enrollment page. |
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Is there a waiting period after enrolling?
No. Once you’ve enrolled, Mobile Banking is activated and ready to use.
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How do I log on to Mobile Banking?
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Open the Web browser on your cell phone |
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Type in the Web address for Mobile Banking |
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Type in your User ID. This is the same ID used for Online Banking log on |
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Type in the 4-digit Mobile Banking PIN number you selected during enrolment |
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Type in the One Time Password |
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What if I can’t locate my One Time Password?
Users can request a new One Time Password to be sent to their cell phone (or e-mail address) from the Mobile Banking log on screen.
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What do I use for my Access ID?
The Access ID used for Mobile Banking is the same as the Access ID used for Online Banking.
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Does Mobile Banking require software to be installed on the phone?
No. Mobile Banking is a browser-based application that does not require any software to be loaded on the individual device. It can work on nearly any cell phone.
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